Monday, October 08, 2007
every cent counts
we've got a new fella working on the registers and when she asked to pay on credit card he rounded her bill up to $15.45 on the eftpos machine from the register total that was.... wait for it.... $15.44....!!!
a grand total of 1c overcharge.
ok, granted, he should have put in the exact amount that was on the register into the eftpos machine, but c'mon! he's new and who really gives a crap about 1c ???
she was ranting at the manager about being robbed by crooked shop keepers and how, in her words, 'every cent counts' - yeah obviously.
the manager couldn't believe what he was hearing, and neither could anyone else in earshot. what do you say to someone that's loudly complaining about being overcharged by 1c? he just smiled, nodded, apologised and assured her it wouldn't happen again.
i reckon he should have offered her store credit.